Technology Services
Contact
- Email the School IT : [email protected]
- Explore GSU Help Desk Portal knowledge base or submit a ticket
- Contact GSU IIT Help Desk: [email protected] or 404-413-HELP (4357)
- Check IT system status
Areas of Support
- Hardware and Software management (quotes, purchase, installation and deployment)
- IT solution implementation
- Online conference support
- Research computing and storage
- Networking and Telecommunication
- Data safeguard and Cybersecurity
- Classroom/Lab support (PCs and Audio/Video systems)
- Poster Printing request form
- Phone Set-up
- Student Tech fee support
Campus ID /Duo MFA
- Your campusID is the account name you use to sign in to most IT systems at Georgia State University and is the first part of your official university email address ([email protected]). The campus ID allows you to log on the SPH issued computers, computers in classrooms, meeting space and library, GSU Wi-Fi, iCollege, OneUSG, O365 email/OneDrive and Webex, etc
To manage your campus ID and password (http://campusid.gsu.edu)
- Duo Multifactor Authentication is an added layer of protection for CampusID. It helps to prevent unauthorized access and protect against cyber crimes such as phishing, malware, and ransomware. Follow the link below to set up Duo on a mobile device or phone.
- Panther Profile allows you to manage the online profile in the campus directory and office 365 faculty and staff email. You can customize, 1) Your preferred name, 2) Office location or alternate location, 3) Office phone, or other contact information.
- Faculty & Staff Office 365 System Policies
Non-person/shared email addresses
The O365 non-person/shared email address can be requested by research teams, administrative units, departments or centers as a main contact address. The email address has no password. The owner(s) can manage access control by adding and removing members. Any GSU employee can request a non-person/shared email address.
Link to request a GSU non-person account
Instructions on how to manage non-person account
The non-person/shared email address has an “Owners” and “Members” groups (see pic below). The users in the “Owners” group can add and remove members from the email. To change owner(s), please send an email request to GSU helpdesk ([email protected]).
Search existing non-person/share accounts
Local Admin Rights
- SPH Faculty or staff with legitimate business needs to have local admin authorities should follow the link below to review the “Elevate Access Management” policy and apply access using the link at the end. (Routine software installation and system maintenance do not qualify)
- Once approved, a second campus ID in the form of “admin-username“ and password will be created. The “admin-” account will be granted local admin rights of your computer(s).
- Contact GSU Helpdesk at 404-413-4357 (HELP) or [email protected] for the “admin-” account support.
SPH Shared Storage
SPH uses on-premises shared storage drive \\vstore08.dmd.gsuad.gsu.edu.
- The drive mappings on windows systems are as following,I: drive -> \\vstore08.dmd.gsuad.gsu.edu\SPHS: drive \\vstore08.dmd.gsuad.gsu.edu\SPH_Share
Mac users can manually connect to the storage server (Finder -> Connect to server) \\vstore08.dmd.gsuas.gsu.edu
Once connected, only the file/folder you are authorized to see will show up. Please contact the data owner(s) for access request.
Macs or personal computer users can follow the instructions below to connect to the drives.
GSU VPN connection is needed to access shared drives from off campus. (see VPN support)
Cloud Storage
Microsoft OneDrive
Microsoft OneDrive is part of the Office 365 suite and works closely with Microsoft Office apps (Word, Excel, PowerPoint, etc). Once logged into the Office app, you can read/write/save files directly onto OneDrive.
With OneDrive app, the files/folders on OneDrive to be synced locally and added to the file explorer.
GSU Dropbox
- GSU Dropbox account needs to be requested via the link (here)
- With Dropbox app, the Dropbox files/folders can be synced locally and added to the file explorer.
Team folder - Both MS OneDrive and Dropbox offer Team folders for file sharing. Team folders allow multiple users to collaborate and share files and folders while maintaining control of access permissions. The Team folders can be managed by administrator(s) and do not tie to an employee’s campusID.
The key benefits are:
Collaboration: Multiple team members can work on shared files and folders simultaneously.
Controlled Access: You can set permission levels for each member to ensure sensitive information is only accessible by authorized users.
Version History: Cloud storage keeps a record of all file changes, allowing you to track updates and revert to previous versions if needed.
Scalability: Team Folders are ideal for large teams or organizations, as they can handle many team members and files.
Centralized Storage: All shared files and folders are stored in a single location, making it easier to manage and access them.
GSU Send-a-file
GSU Send-a-file enable you to send files too large for email attachment, and track downloads and access duration.
Virtual Private Network (VPN)
Virtual Private Network (VPN)
Software
SPH IT service deploys software via the curated self-service app store called “Software Center” to both Windows and Mac computers. Software Center can be launched from a SPH-issued computers and the published software can be installed or updated as needed (See below).
University Licensed Software can be downloaded and installed from this link for personal computers.
Additional software can be purchased from USG Technology Store at GA state contracted pricing or from software vendors or resellers directly. Please contact SPH tech support ([email protected]) for questions or assistance.
Poster Printing
Poster printing is available for School of Public Health faculty, staff and students only. Students requesting poster printing need prior approval from their faculty or staff advisors. The posters are strictly for academic use. Review the below specifications and requirements before submitting posters to be printed.
1) Specifications
The short size of the poster need to be 42-inch or shorter
Only available paper type is glossy
Most posters printed are 48-inches wide by 36-inches tall (4 x 3 ratio)
Trimming is not available; customers will be responsible for cutting off any excess white space
2) Requirements
Must be submitted two business days in advance
Must be submitted as PDF or PPT file types
Recommended poster background color is white
- Posters must not have solid color backgrounds
- Gradient backgrounds are approved on a case-by-case basis
Reprints are not allowed due to customer error; only submit approved and final drafts.
3) Submission
Please fill in the request form below.