The SPH Tech team is equipped with remote support tools and can provide support remotely.  For more commonly asked questions and answers, please visit help.gsu.edu and enter the keyword(s) in the search bar.  Please submit support requests to [email protected] and contact Shaochieh Ou, College Technology Manager, at [email protected] for any questions and comments about working remotely.

It is highly recommended that you connect to Georgia State University's VPN from off-campus before accessing any University IT resource.  Make sure Georgia State University's VPN client (Cisco AnyConnect) is working and you can log in successfully.  If the Georgia State University VPN client is needed for your personal computers, please follow the download links and instructions via this link: Get VPN

Connect to the Georgia State University VPN first.  The Georgia State-issued (AD-joined) laptops will map those drives automatically.  To connect to S:, I: and H: drive from computers manually, click on the link for instructions (Machine without Active Directory). You will be asked to log in using your Georgia State campus ID and password: GSU Tech Services

For server address information, please contact SPH Tech support at [email protected].

Follow these instructions to forward an office telephone number to your home or mobile phone:

Using the office telephone: GSU Tech Phone Help

Using online tools: GSU Tech Online Tools Help

• Reminders:
  • The online tools requires VPN access if you are off-campus
  • Place a “9” for an out-of-campus phone number

For more information on voicemail, please visit: Voicemail Help

If your Duo MFA is set up to call your office phone, you may need to add the cell or home phone numbers as well.  Learn more

Make sure the software you use frequently on the desktops is also installed on the laptops. Most software license allows user to install on up to two computers as long as you are the primary user of both computers.

More information on University-provided software.

Please use these links as guidance on how to utilize mobile devices to scan documents that may need approval:

Apple Support

Google Support

Guidance on utilizing digital signatures in PDF documents:

Adobe Help

Visit CETLOE for remote instruction resources.

This site provides information about using technology resources to collaborate with others across multiple locations and to reach certain campus resources that may be needed for accomplishing work tasks from off-campus:

Help with Resources to Collaborate across campuses

Networked copiers and printers are located in the copy or work rooms on every floor throughout the school.  The copiers also allow scan-to-email, duplex and color printing capabilities.  The printer(s) and copier(s) should be installed on your computers based on the where your office is located.  They are named as SPH-[Room Number]-[Machine Model].

For example, print SPH-ul402b-irc5250 is a copier located in UL Room 402B and the make/model is Canon ImageRunner 5250.

Poster printing services are available for School of Public Health faculty, staff and students, only.  Students requesting poster printing need prior approval from their faculty or staff advisors.  The posters are strictly for academic use.  Please click here to request poster printing from the School of Public Health or email [email protected].

The Georgia State University Technology Help Desk Portal is designed to provide better technology assistance to you.   You can use the Portal to:

• Search knowledge base on how to solve your IT problems
• Request new hardware, software and services
• Submit a help ticket
• Update and follow up on existing help tickets

Email: [email protected]  | Call: 404-413-HELP (Georgia State University Technology Help Desk)